There’s No Such Thing as a ‘Simple Question’

At least, not in our office.  On its face, a question may appear to be a simple one.  The patient asking the question might think it’s simple.  But it’s probably not.

To be clear, the type of question I’m referring to are those that start with phrases such as “should I (do this or that)?”.  Or, “what type of (supplement, massage, exercise, food, etc) should I choose?”

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Second- and third-year learning curves…

I meant to do a follow-up last year on the previous posts that discuss what we learned during our first year of practice, but as I recall, we were knee-deep in staffing issues and upcoming travel plans, and unfortunately, this blog took a back seat.  Before I realized it, Years 2 and 3 have slipped by, so I think I’ll take this opportunity to play catch-up, because we learned a few more things that might help someone else, and if they have that potential, they’re worth sharing.

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They Will Always Remember How You Made Them Feel

When I was little, my father, a business owner, told me something that I never forgot:

“People will not always remember what you said, what you did, what you looked like, or what you cost…but they will always remember how you made them feel.”

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First-year learning curve – Part 2

Wow, that last post started getting long – it didn’t feel like we’d learned that much in one year alone, but apparently we did–and more!  The rest follows below…

Learn to say no–fast.  This applies to salespeople requesting meetings, verifying those bogus “Yellow Pages” directory listings, and local vendors selling fruit out of the back of the pickup truck in your parking lot.

This also goes for patients who continually fail to show up, people who are repeatedly late, people who “forgot their wallet/credit card/checkbook”, or people who will “square up later” once their insurance is verified (many docs will tell a first-day patient not to worry about that day’s initial exam fees for now, we’ll just apply it to insurance – I say do not take this route!).

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First-year learning curve – Part 1

When I first started this blog I promised that it would speak to multiple audiences (including current and prospective chiropractic students, new and seasoned practicing docs, other healthcare practitioners, and the general public), and discuss multiple topics.  While I’ve covered some quite well (and much, much more to come, since this is my safe little anonymous sounding board and semi-soap box), I’ve neglected to pay attention to the other part (not quite half) of this blog’s intended purpose: to document our successes and lessons learned and our progress as we make it.  So here goes.

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Why Chiropractic Needs Abraham Flexner

Some of you already know where I’m going with this.  Half are starting to clap, while the other half is drawing up “Wanted: Dead or Alive” posters.

Others of you don’t yet know who I’m talking about.  That’s okay.  I’ll explain.

Continue reading Why Chiropractic Needs Abraham Flexner