They Will Always Remember How You Made Them Feel

When I was little, my father, a business owner, told me something that I never forgot:

“People will not always remember what you said, what you did, what you looked like, or what you cost…but they will always remember how you made them feel.”

Continue reading They Will Always Remember How You Made Them Feel

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First-year learning curve – Part 2

Wow, that last post started getting long – it didn’t feel like we’d learned that much in one year alone, but apparently we did–and more!  The rest follows below…

Learn to say no–fast.  This applies to salespeople requesting meetings, verifying those bogus “Yellow Pages” directory listings, and local vendors selling fruit out of the back of the pickup truck in your parking lot.

This also goes for patients who continually fail to show up, people who are repeatedly late, people who “forgot their wallet/credit card/checkbook”, or people who will “square up later” once their insurance is verified (many docs will tell a first-day patient not to worry about that day’s initial exam fees for now, we’ll just apply it to insurance – I say do not take this route!).

Continue reading First-year learning curve – Part 2