The Death of Value

The adage “the riches are in the niches” no longer seems to hold true.  (There are few approaches that haven’t become commodities anyway anymore.)  And people have short attention spans.  If you don’t provide a commodity, they’ll just be confused.  They may not find you because they don’t know what they’re looking for, or they don’t know what they should be looking for, or they don’t know that you provide something they are looking for or could use.

Continue reading The Death of Value

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First-year learning curve – Part 2

Wow, that last post started getting long – it didn’t feel like we’d learned that much in one year alone, but apparently we did–and more!  The rest follows below…

Learn to say no–fast.  This applies to salespeople requesting meetings, verifying those bogus “Yellow Pages” directory listings, and local vendors selling fruit out of the back of the pickup truck in your parking lot.

This also goes for patients who continually fail to show up, people who are repeatedly late, people who “forgot their wallet/credit card/checkbook”, or people who will “square up later” once their insurance is verified (many docs will tell a first-day patient not to worry about that day’s initial exam fees for now, we’ll just apply it to insurance – I say do not take this route!).

Continue reading First-year learning curve – Part 2