At least, not in our office. On its face, a question may appear to be a simple one. The patient asking the question might think it’s simple. But it’s probably not.
To be clear, the type of question I’m referring to are those that start with phrases such as “should I (do this or that)?”. Or, “what type of (supplement, massage, exercise, food, etc) should I choose?”
Continue reading There’s No Such Thing as a ‘Simple Question’
When I was little, my father, a business owner, told me something that I never forgot:
“People will not always remember what you said, what you did, what you looked like, or what you cost…but they will always remember how you made them feel.”
Continue reading They Will Always Remember How You Made Them Feel
Wow, that last post started getting long – it didn’t feel like we’d learned that much in one year alone, but apparently we did–and more! The rest follows below…
Learn to say no–fast. This applies to salespeople requesting meetings, verifying those bogus “Yellow Pages” directory listings, and local vendors selling fruit out of the back of the pickup truck in your parking lot.
This also goes for patients who continually fail to show up, people who are repeatedly late, people who “forgot their wallet/credit card/checkbook”, or people who will “square up later” once their insurance is verified (many docs will tell a first-day patient not to worry about that day’s initial exam fees for now, we’ll just apply it to insurance – I say do not take this route!).
Continue reading First-year learning curve – Part 2
When I first started this blog I promised that it would speak to multiple audiences (including current and prospective chiropractic students, new and seasoned practicing docs, other healthcare practitioners, and the general public), and discuss multiple topics. While I’ve covered some quite well (and much, much more to come, since this is my safe little anonymous sounding board and semi-soap box), I’ve neglected to pay attention to the other part (not quite half) of this blog’s intended purpose: to document our successes and lessons learned and our progress as we make it. So here goes.
Continue reading First-year learning curve – Part 1