Then & Now: 7 Years In Practice

Ever since we moved into our office around March 2010 and opened our practice the following month, both my partner (in both practice and marriage) and I have felt an overwhelming sense of a time-warp.

Somehow, time supernaturally speeds up the minute we walk through the office door, and returns to its normal clip the moment we leave.

This applies across all common measurement units of time, too–minutes, hours, days, weeks, months, and now, years.  Thus, even though it’s cliche to say that it’s hard to believe it’s been 7 years, we mean it: it actually is hard to believe.

Continue reading Then & Now: 7 Years In Practice

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Credit card conundrum – to accept or not to accept?

A colleague of mine posed the question, “what are some alternative options in regards to processing credit card payments?  Most of my patients pay with credit cards and I’m trying to minimize costs.”

I can absolutely empathize.  In fact, I was asking the same question a little over a year ago.  As a former Licensed Massage Therapist (LMT) with a private practice based out of a home studio, my clients didn’t expect me to be set up to accept credit cards and they were happy to pay by cash or check.

And I enjoyed the the simplicity and reduced overhead of not having to deal with Visa or Mastercard.  No contracts, no reports, no percentages, no hidden fees, no terminals, no chargebacks, no nothing.  It was lovely.  But…

Continue reading Credit card conundrum – to accept or not to accept?

First-year learning curve – Part 2

Wow, that last post started getting long – it didn’t feel like we’d learned that much in one year alone, but apparently we did–and more!  The rest follows below…

Learn to say no–fast.  This applies to salespeople requesting meetings, verifying those bogus “Yellow Pages” directory listings, and local vendors selling fruit out of the back of the pickup truck in your parking lot.

This also goes for patients who continually fail to show up, people who are repeatedly late, people who “forgot their wallet/credit card/checkbook”, or people who will “square up later” once their insurance is verified (many docs will tell a first-day patient not to worry about that day’s initial exam fees for now, we’ll just apply it to insurance – I say do not take this route!).

Continue reading First-year learning curve – Part 2