A friend and fellow healthcare practitioner walked in to the office this week to get adjusted, and asked us if we knew Dr. [First name] [Last name], who opened up a Maximized Living practice in a nearby neighborhood. We mentioned that we vaguely knew him, and our neighbor said she had gone to their clinic to see what they were like so that she would know which of her clientele to refer to them. She shared her experience with us.
She was not impressed.
It all started out standard enough – the physical exam, (which also included a spine/muscle/nerve/God-knows-what assessment with a Subluxation Station) and x-rays. She thought the second visit would consist of the typical report of findings, when the doctor explains what they found (i.e. what’s wrong) and lays out the treatment plan (i.e. what they’re going to do to fix it). She was given pamphlets to read and “quizzes” on those pamphlets, which she thought was strange. She wasn’t disappointed that she got adjusted during that second visit, but she wondered out loud when they were going to go over her exam and x-ray results with her.
Apparently that’s what the third visit is all about. And it’s a group presentation, after hours. I’m all about group presentations…as long as there is no discussion of personally identifiable health information in such a group setting. Every patient is required to attend one of these group appointments.
Our friend never made it that far. When she stated that she could not make the Thursday evening presentation, the office scheduled her for the next presentation the following Tuesday! Our friend called back the friendly receptionist and stated she could not make that appointment either, as evenings are generally incompatible with her schedule, and requested the office not schedule any further appointments for her.
When our friend Google-searched for information on the Maximized Living outfit, she found unflattering results with a plethora of information, and she realized that this could be bad news from which she needed to stay away.
Upon hearing her story, we were incredulous that so many of our brethren continue to fall for these extremist cult-like practice systems, but we were not surprised at any aspect of her experience: her feedback from a patient’s perspective, the levels that some doctors will stoop to in order to gain and retain patients, and the hoops that some doctors will make their patients jump through to receive–let’s face it–run-of-the-mill chiropractic care.
This was not the first we had heard of Maximized Living. In fact, throughout our friend’s story, we nodded knowingly. We hadn’t been aware of the details, but we certainly knew exactly who she had gotten herself tangled up with. We had an experience of our own, years ago. It’s going to need its own post…